Why holiday gifts get
more ‘ughs’ than ‘oohs’
"For the holiday season, many of us focus too intensely on how other people will react to what we get them, when it may be the mere existence of the present, rather than exactly what it is, that most matters," writes Cass R. Sunstein.
Behavioral economists study human errors.
People don’t always make the best choices for themselves, so there’s good
reason to doubt whether they will always make the best choices for others.
If you’ve ever received a useless gadget, a
horrendous tie or some kind of bowl, you’ll know that when people buy
Christmas presents, they can blunder badly. Chances are pretty good that
whatever you end up getting people this year, and however hard you try, some
of your friends and family members aren’t going to think that the gift is worth
what you paid for it.
Mis-giving is a big problem for givers as
well as recipients. In a large survey, the average respondent was found to
give 23 presents every holiday season. Gift-giving can also take an economic
toll. Personal debts tend to jump after December. That isn’t ideal,
especially in hard economic times and if recipients aren’t thrilled with what
they get.
Egocentric bias
Here are some tips for gift-givers, building
on six behavioral findings that bear directly on holiday-season mis-giving.
They might help you get through December a little better.
-- Egocentric bias: If you are like most
people, you have an exaggerated sense of how much other people are like you.
You probably think their tastes and values are closer to yours than they
actually are. Suppose you covet that new “Star Wars” limited-edition watch,
or think your life would be immeasurably better with a fishing rod. Even if
so, your spouse or your best friend might not much want those things. Beware
of thinking that other people will like what you like.
-- Focusing illusion: When people focus on a
product or an activity, or on a single feature of a situation, they tend to
think that it matters a lot more than it does. For example, people in both
The same can be said about holiday gifts.
People have a tendency to focus on an eye-catching object that produces an
immediate “wow!” when it is given, but that goes promptly into the desk or
the closet, never to emerge again. The solution? Give serious consideration
to gifts that people will actually put to daily or at least weekly use.
-- Projection bias: When people are hungry,
they tend to order a ton of food, even if they are not going to eat all or
even most of it. People know, of course, that their tastes will change over
time, but they project their current emotional state into the future and thus
underestimate the magnitude of the change.
On frigid days, people buy clothing that is
needed in cold weather, such as parkas and winter coats. That’s fine as far
as it goes, but they sometimes buy more than they need. The return rate is
unusually high for cold-weather products bought in low temperatures. For
gift-givers, the lesson is clear: Don’t be unduly influenced by how you feel
on the day that you happen to be shopping.
Unrealistic view
-- Optimistic bias: Human beings tend to be
unrealistically optimistic. Most people think they are better than the
average driver and less likely to be involved in a serious accident. When
people give presents, unrealistic optimism goes off the charts. We are often
amazed that people don’t love what we’ve selected. Please don’t be. (And
please consider avoiding the optimistic exclamation, “You’re going to love
it!”)
-- Cumulative-cost neglect: People often
borrow too much because they neglect the cumulative costs of individual
expenditures. If you use your credit card to purchase 20 sensible gifts, you
might be alarmed by the total expense. When gift-givers don’t keep at least a
rough running tab, they may find that they have spent a lot more than they
expected, or even can easily afford.
-- Spotlight effect: If you are like most
people, you think that people are watching you far more carefully than they
actually are. In one experiment, students were asked to go into a classroom
wearing a shirt with a picture of Barry Manilow on it (which is pretty
embarrassing). Those who wore the shirt greatly exaggerated the number of
people who actually noticed the picture. Most people didn’t.
For the holiday season, many of us focus too
intensely on how other people will react to what we get them, when it may be
the mere existence of the present, rather than exactly what it is, that most
matters. Unless you are dealing with someone who really cares about what you
get them, you should worry a lot less (and maybe spend less, too).
A few years ago, my sister declared a family
moratorium on Christmas presents for anyone over 15 years old. We all
celebrated. Other people, including Waldfogel himself, have suggested a
different solution. Instead of giving people more gadgets, ties or bowls,
tell them that this year, you’re going to make a donation in their name to a
charity of their choice. Can you think of a better way to show the spirit of
the season?
By Cass R. Sunstein
Cass R. Sunstein, the Felix Frankfurter professor of law at |
Thứ Năm, 29 tháng 11, 2012
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