Will Vietnam ever be a ‘scam-free’
tourist destination?
The
'Scam-Free Tourist Destination' sign is seen at the ticket counter of Escape
Adventure Park on Penang Island, Malaysia, on January 27, 2016.Son Luong
Editor’s note: Son Luong suggests Vietnam’s
tourism industry learn from the ‘scam-free tourism drive’ launched by a
Malaysia-based adventure park, at a time when grievances over rip-offs and
scams are still widely reported whenever the country enters peak travel
times.
Tet, or
Vietnam’s Lunar New Year, may be the busiest time for people to travel, and
it is also the busiest time for news stories about tourist rip-offs and
visitors being scammed.
The reality
is plain to see. During the latest Tet celebration, beginning a week before
and continuing a further week after the first day of the Year of the
Monkey, which fell on February 8, tourists were reported to have been conned
and overcharged by multiple hotels, eateries and taxis throughout the
country.
It is all
reminiscent of Escape, an adventure park on the Malaysian island of Penang,
which hangs a sign at the ticket counter reading 'Scam-Free Tourist
Destination,' capturing the attention of visitors before they enter the
venue.
“It is our
guarantee that tourists will never get scammed at my park,” said director Sim
Choo Kheng, who appeared a bit surprised and then proud when asked about the
sign.
A scam-free
tourist destination is where visitors of all kinds, locals or foreigners, pay
the same price for tickets, and park managers “do not pay ‘kickbacks’ to taxi
drivers for bringing people here,” Sim elaborated.
“Tour guides
and taxi drivers sometimes ask me for ‘coffee money,’ saying they'll help
find visitors for me,” the director said.
“But I
always say no, telling them I do not need them to do so, and that there is no
such thing as coffee money.”
Even when
tourist guides or cabbies threaten not to recommend their guests visit
Escape, Sim said it does not matter.
“People
still know us thanks to the Internet, so I do not need to pay bribes or
kickbacks to anyone in exchange for recommendations,” he said.
“My business
competes based on its merit and service quality, not the scale of any
kickback I have to pay these people.”
Sim said
reviews on travel websites, penned by those with first-hand experience of his
park, are the most subjective testimonies.
In November
2013, Sim launched a campaign called the 'Tourism Integrity Pledge' in an
effort to make Penang a 'scam-free tourist destination.'
The pledge
was later signed by Lim Guan Eng, the island’s chief minister, who also urged
people in Penang’s tourism industry to “come forward and support the Tourism
Integrity Pledge” to “make Penang the first state in Malaysia to be a Scam
Free Tourist Destination.”
All well and
good for Malaysia, but can Vietnam learn something from this?
Many readers
have told Tuoi Tre News that
among the most annoying things about Vietnam is the practice of
dual pricing, when foreigners must pay higher than locals for almost
everything, as well as dishonest sellers and service providers.
It is also
not uncommon for restaurants, delicacy and souvenir stores to pay ‘coffee
money’ to drivers and tour guides who take tourists in large groups to their
facilities and then overcharge them.
So when will
the 'Scam-Free Tourist Destination' sign appear at attractions across the
country? Or is it again, just a dream? And how many tourist attractions would
dare to hang that sign and then live up to it?
Also, how
many business owners and service providers will start to realize that they
should compete on merit and quality, instead of scamming tourists?
It should be
noted that ripping off tourists is not something exclusive to Vietnam.
However the country’s tourism industry needs to learn from this ‘scam-free
tourism’ model, so that the busy season for traveling will no longer be
associated with the busiest time for stories about tourist scams.
SON LUONG, Tuoitrenews
|
Thứ Ba, 23 tháng 2, 2016
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