Is the golden age for fast food over?
Vietnamese people are accustomed to fast
food brands such as KFC, Lotteria and Jollibee. In recent years, the fast
food market of Vietnam welcomed more foreign brands like McDonald's and
Burger King. However, they do not seem to be meeting the expectations of
investors.
The earliest and strongest fast food chains are seeing
slower growth
Coming to Vietnam in 1998, Lotteria is now leading the
fast food industry in the country with 211 restaurants in more than 30
provinces and cities.
Along with many other subsidiaries of the Lotte group
in Vietnam, this brand has become familiar to many Vietnamese people.
According to Cafebiz, by the end of 2015 the number of
Lotteria restaurants in Vietnam was 207, compared to 140 stores only in late
2012. The current number is 211.
Thus, from 2013 to 2015, Lotteria chain grew strongly,
with nearly 70 new stores. On average more than 20 new stores wopened each
year.
However, the market does not seem vibrant as before.
Lotteria opened only four new stores in the last six months, a modest figure
compared to the previous period.
However, Lotteria is still a successful fast food chain
in Vietnam with the most number of restaurants, which attract many customers.
Lotteria's rival is KFC, the world-famous brand thanks
to its fried chicken. KFC opened its first store in Vietnam in late 1997 at
the Saigon Super Bowl Trade Center.
KFC has faced many difficulties in accessing the
Vietnam market, as consumers were still unfamiliar with the concept of
"fast food".
Consequently, KFC suffered losses for up to 7 years
since it opened the first store. The number of KFC stores grew very slowly,
and after 7 years it had only 17 stores.
Then, KFC adjusted its strategy and by 2011, the number
of FKC restaurants in Vietnam increased to 100.
During the vibrant period of the fast food industry in
2012-2015, KFC opened about 40 new restaurants. KFC Vietnam currently has
more than 140 restaurants in 18 provinces and cities. On average, KFC has
opened 10 new restaurants annually.
Another popular fast food brand is Jollibee of the
Philippines.
The first Jollibee store opened in Vietnam in 1996. By
the end of 2012, the number of Jollibee stores was 25.
In the 2012-2015 period, this chain grew quickly, with
nearly 50 new restaurants, reaching the number of 73 by the end of 2015, not
bad in comparison with Lotteria and even better than KFC in that period.
In the first 4 months of 2016, this chain had seven new
facilities, bringing the total to 80 stores, a better growth than Lotteria.
Tran Thi Lan Anh, Vice Chair of Jollibee Foods and CEO
of Jollibee Vietnam, previously said that the company planned to open about
20 new restaurants each year. This is the first fast food chain that opened
restaurants in the provinces of Thai Binh, Bac Ninh, Tuy Hoa, Gia Lai, Dong
Thap, and Ben Tre.
The latecomers
If the chains with around 20 years of experience in
Vietnam expanded very quickly in the 2012-2015 period, the new ones who
entered Vietnam during this time struggled with the problem of growth which
was not as good as their initial expectation.
McDonald's, the world's largest fast food chain, opened
its first store in Vietnam in 2014. Vietnam is one of 65 franchise markets of
McDonald's.
The renowned fast food brand from the US set the goal
of having 100 restaurants after 10 years in Vietnam. However, after 2 years,
McDonald's has only eight stores in HCM City and it cannot step foot in Hanoi
yet.
Recently, this brand has brought dishes that appeared
on the menu of other countries such as egg muffin, sausage McMuffin with egg,
hotcakes, and Hash Browns to Vietnam.
However, do Vietnamese like these dishes, which have prices
equal to several bowls of pho? This is a problem of McDonald's.
Starbucks is another example. This brand opened its
first store in HCM City in 2013. That day, hundreds of people lined under the
sun just to buy a cup of Starbucks coffee, which was priced from VND85,000 to
VND150,000 ($4.2-$7.5).
The "fever" for Starbuck got over quickly and
now the customers of Starbucks are mainly foreigners and young office workers
because the price for a cup of Starbucks coffee is fairly high.
The 2nd, 3rd, and 9th store of Starbucks Vietnam opened
quietly, without long lines of customers.
The high prices and coffee tastes different from
Vietnamese coffee are the issues of Starbucks in Vietnam.
Burger King of franchiser Johnathan Hanh Nguyen also
closed many stores in the past 2 years.
In mid-February 2016, Burger King store at 1B - 1B1
Cong Hoa Street in Tan Binh District, HCM City was closed.
A month earlier, the Burger King store at the
crossroads of Dien Bien Phu - Cao Thang, District 3 was dismantled.
In 2015, 2 Burger King stores at 26-28 Pham Hong Thai,
HCM City and 125 Lo Duc Street, Hanoi stopped operation. In mid- 2014, a
Burger King store in Da Nang had the same fate.
Burger King's ambition is to open 60 stores in Vietnam
in the period from 2012- 2017. However, by early 2016, the total number of
Burger King stores is only 16 in Ho Chi Minh City, Hanoi, Can Tho and Bien
Hoa.
Some experts said that it is inappropriate for Burger
King to define the 'Taste is King’ as its strategy with the aim of imposing
an American tastebuds in Vietnam.
Although Burger King has adjusted the strategy, and
accepted to change the menu, which includes not only burgers but also fried
chicken and french fries. But the effectiveness is not high because this fast
food category has been identified for KFC and Lotteria by the majority of
consumers.
Clearly, the fast food market in Vietnam is fiercely
competitivenow that the market has all the giants in the industry.
Meanwhile, the rise of many F & B business models
of startups with extensive menus, ranging from traditional dishes of three
regions of Vietnam to the food of the neighboring countries such as Japan,
South Korea, Thailand, poses more challenges for fast food restaurants.
Mai Nguyen, VNN
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Thứ Năm, 7 tháng 7, 2016
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